- Industry: Software
- Number of terms: 2122
- Number of blossaries: 0
- Company Profile:
Salesforce.com, inc. provides customer and collaboration relationship management (CRM) services to businesses and industries worldwide.
Email alerts are workflow and approval actions that are generated using an email template by a workflow rule or approval process and sent to designated recipients, either Salesforce.com users or others.
Industry:Software
Entitlement contacts are contacts specified to receive customer support.
Industry:Software
Entitlement processes are timelines that include all of the steps (milestones) that your support team must complete to resolve cases. Each process includes the logic necessary to determine how to enforce the correct service level for your customers.
Industry:Software
Entitlement templates are predefined terms of customer support that you can quickly add to products. For example, you can create entitlement templates for Web or phone support so that users can easily add entitlements to products offered to customers.
Industry:Software
Entitlements help you determine if your customers are eligible for customer support so you can create cases for them. A customer may be eligible for support based on a particular asset, account, or service contract.
Industry:Software
Feature that lets you search for information that matches specified keywords. You can enter a search from the Search section of the sidebar column, or perform an Advanced Search by clicking Advanced Search in the sidebar.
Industry:Software
Field updates are workflow and approval actions that specify the field you want updated and the new value for it. Depending on the type of field, you can choose to apply a specific value, make the value blank, or calculate a value based on a formula you create.
Industry:Software
Force.com Connect for Microsoft Outlook is an add-in for Microsoft Outlook that allows you to interact with Salesforce.com conveniently from Outlook. Connect for Outlook adds buttons and options to your Outlook user interface.
Industry:Software
Give users the ability to subscribe to changes within Force.com sites and receive updates in external news readers.
Industry:Software
